# Dispatch Management Software That Automates and Optimizes Last-Mile Delivery Locus is an AI-powered logistics orchestration platform built to automate decision-making across the first, middle, and last mile. Its modular, API-first solutions help enterprises deliver more at lower cost while improving speed, reliability, and customer experience. The Locus Dispatch Management Platform unifies order, dispatch, contract, carrier, and driver management into a single system designed for complex enterprise logistics operations. ## Built for Enterprise Dispatch Management Locus Dispatch Management Platform is a comprehensive, AI-driven logistics management solution that streamlines retail logistics operations across 180+ business constraints. It supports a wide range of enterprise use cases, including big box retail, department stores, big & bulky delivery, e-commerce, and logistics providers. The platform is designed for scale, security, compliance, and adaptability across multiple fulfillment models, fleet types, and business units. Locus has received market recognition from Gartner for seven consecutive years and is also represented across software review platforms including Capterra, G2, Software Advice, and GetApp. ## A Unified Platform for Logistics Decision-Making Locus simplifies decision-making across enterprise logistics operations by connecting planning, execution, tracking, and analytics in one source of truth. Its interconnected modules continuously communicate with one another to improve resource utilization, operational transparency, and delivery performance. ## Platform Modules ### Fulfillment Automation Fulfillment Automation helps enterprises improve the customer purchase journey with flexible delivery options based on timing, location, and order details. It uses sophisticated algorithms to assign orders for pickups, deliveries, cancellations, and returns across multiple fulfillment models, fleet types, and business units—helping improve service levels and resource utilization. ### Dispatch Planning Dispatch Planning reduces planning time and operational errors by dynamically building and refining routes across variables such as time, distance, service levels, capacity, and other real-world constraints. It also helps streamline shipment processing at hubs, reduce manual intervention, and maintain resource availability through integrated shift and roster management. ### Delivery Orchestration Delivery Orchestration enables enterprises to scale fulfillment with third-party carriers and transporters. The platform automates carrier selection based on pre-set conditions, helping balance cost, service levels, and operational requirements. ### Track and Trace Track and Trace provides end-to-end, real-time delivery visibility with automated notifications and faster response to on-ground exceptions. It helps reduce SLA breaches, improve customer communication with turn-by-turn order updates, and build trust through transparent delivery experiences. ### Advanced Analytics Advanced Analytics helps teams identify inefficiencies, uncover growth opportunities, and improve logistics performance through intuitive dashboards and data-driven insights. ## From Raw Orders to Dispatch-Ready Routes Locus demonstrates how order demand can be transformed into optimized dispatch-ready routes in minutes using Fireworks Routing. The routing engine balances cost, capacity, SLAs, and 250+ real-world operating rules to support faster, more accurate dispatch planning. ## Why Choose Locus? ### AI Leadership Locus applies advanced AI technologies to elevate logistics planning, execution, visibility, and continuous optimization. ### Enterprise Scalability The platform is built to support adaptable, scalable logistics operations and help enterprises prepare for evolving delivery models and market demands. ### Data-Driven Optimization Locus emphasizes continuous improvement through data-driven strategies, enabling enterprises to drive measurable operational and business impact. ## Customer Impact Enterprise logistics teams use Locus to improve scale, visibility, carrier management, order processing, and fleet efficiency. > “We needed a partner who could scale with our growth, and Locus delivered. We grew from 500 to 4,000 trucks, while Locus enabled a nationwide rollout in just six months and boosted fleet efficiency by 24%.” > — Sarun Pipattanapongsopon, Associate Director, Makro > “With Locus’ ShipFlex, we are looking to streamline third-party deliveries with rich carrier integrations, real-time tracking and more onto a single dashboard. This enables us to take full control of our third-party order-to-delivery process.” > — Shinhas Majeed, Group General Manager, Lulu Group > “Locus has elevated our logistics operations to new heights of performance and productivity. Their advanced parcel sorting technology, combined with geocoding and route allocation, has transformed our order processing.” > — Juster Correia, General Manager - Operations, Blue Dart > “We use Locus to enable end-to-end visibility in our in-transit transport. Instead of using Excel files and consolidating multiple files from various transporters, we now have one platform to track everything.” > — Thitiphun Chailert, Data Analyst, Nestlé ## Core Capabilities ### Modular Locus is built as a set of carefully designed modules that support excellence across all-mile logistics operations. Its modular architecture enables ongoing innovation and algorithmic improvement, helping customers adapt to changing market realities. ### Integrated Each module works from a single source of truth, enabling seamless information flow from planning to execution and supporting better decision-making across logistics operations. ### API-Enabled The Locus product suite can be accessed and integrated through APIs without manual intervention. This interoperability helps large enterprises connect Locus with systems such as TMS, WMS, OMS, CRM, ERP, and other logistics management platforms. ### Secure The platform supports role-based access control for data privacy and security. It is GDPR-compliant and certified to ISO 27001:2013, ISO 27701:2019, and BS10012 standards. ### Enterprise Support Locus’ Customer Success team works closely with clients during solution delivery, including technical integrations, on-demand modifications, change management, and training. After implementation, the team continues to help customers identify new opportunities for value through reporting, operational analysis, and insights from global logistics trends. ## Business Impact Locus is trusted by more than 200 leading brands across 30+ countries. Customers use Locus route optimization and planning solutions to improve logistics outcomes and reduce operational costs. - **1.5B+** total deliveries optimized - **$320M+** savings in logistics costs - **360+** clients served - **17M+ kg** reduction in GHG emissions ## Frequently Asked Questions ### What is dispatch management software? Dispatch management software is a unified platform that automates and optimizes the fulfillment process, from order assignment and route planning to real-time tracking and delivery execution. ### How does Locus Dispatch Management Platform differ from basic route planning tools? Locus is a comprehensive, AI-driven platform with interconnected modules for order, dispatch, contract, carrier, and driver management. It is designed to act as a single source of truth across the fulfillment chain, not just plan routes. ### What types of businesses use Locus Dispatch Management Platform? Big box retailers, department stores, big & bulky retailers, e-commerce companies, and logistics providers use Locus to streamline complex retail logistics operations. ### How does the platform integrate with existing systems? Locus is API-first and integrates with existing logistics management systems such as TMS, WMS, OMS, CRM, and ERP without manual intervention. ### What kind of visibility does the platform provide during deliveries? The Track and Trace module provides end-to-end, real-time visibility with automated notifications, turn-by-turn order updates, and faster response to on-ground delivery exceptions. ### How does Locus help reduce logistics costs? Locus helps reduce logistics costs by optimizing routes across 180+ variables, improving resource utilization, automating carrier selection, and minimizing planning time and errors. ### Is the Locus platform secure and compliant? Yes. Locus supports role-based access control and is GDPR-compliant, with certifications including ISO 27001:2013, ISO 27701:2019, and BS10012. ### Can the platform scale for enterprise operations? Yes. Locus is built for enterprise logistics operations and supports complex requirements across multiple fulfillment models, fleet types, business units, and operating constraints."