# Locus Control Tower

Anticipate and manage disruptions on the ground with end-to-end, real-time visibility across the All-Mile and all fulfillment channels. Locus Control Tower brings transparency to every stakeholder, from dispatch managers to drivers and end customers.

## Real-Time Visibility for All-Mile Fulfillment

Control Tower helps businesses manage resources and anticipate disruptions during the delivery process. It provides enhanced visibility through a feature-rich dashboard, driver app, and customer tracking interface, enabling teams to manage delivery exceptions more effectively and improve supply chain performance.

**Impact delivered by Locus:**

- **1.22B+** deliveries optimized
- **$303M+** saved in logistics costs
- **99.5%** on-time deliveries

## Enhanced Transparency for Every Stakeholder

### Track resources and manage delivery exceptions

Gain visibility from origin to destination with a control tower dashboard, driver application, and customer-facing tracking interface.

### Get a bird’s-eye view of the network

View logistics activity across all miles through a centralized dashboard and driver companion app.

### Track every trip in detail

Drill into each order’s fulfillment journey with granular updates at the hub, driver, and route level.

### Receive intelligent SLA breach alerts

Account for on-ground volatility such as traffic and route deviations, and proactively notify customers of potential SLA breaches.

### Detect unauthorized route deviations

Secure operations with real-time alerts for unauthorized route deviations, unplanned halts, and temperature fluctuations.

### Add and sequence new orders dynamically

Handle on-demand orders through automated allocation to the best-suited resource.

### Unlock actionable tracking insights

Go beyond movement tracking with performance insights across teams and operations through the control tower dashboard.

### Monitor driver performance

Track key driver performance metrics in the companion app to support improvement and incentives.

## Trusted Globally

Locus is trusted by leading brands across 30+ countries, including Nestlé, Goodfood, Croma, Tata 1mg, BigBasket, and Lulu Group.

Locus is backed by Ingka Group, the world’s largest IKEA retailer.

## Frequently Asked Questions

### What is Locus Control Tower software?

Locus Control Tower is the visibility and execution module within Locus’s Decision-Intelligent TMS. It provides end-to-end shipment tracking, predictive SLA alerts, and exception management across all delivery legs from a single unified dashboard.

### What are the main benefits of using Locus Control Tower?

Control Tower helps operations teams achieve 99.5% on-time delivery SLAs, reduce logistics costs by up to 20%, and eliminate exception blind spots from first-mile pickup to final delivery.

### How does Control Tower provide real-time visibility?

Control Tower provides granular hub-to-doorstep visibility through a live operations dashboard, driver companion app, and customer tracking interface. Predictive ETAs are powered by traffic data and driver telemetry, with proactive alerts before SLAs are breached.

### What types of alerts does Control Tower provide?

Control Tower sends intelligent alerts for potential SLA breaches, unauthorized route deviations, unplanned halts, and temperature fluctuations in real time. These alerts can trigger configurable escalation workflows, including automated reassignment, dispatcher notification, or exception review.

### Can Control Tower handle on-demand orders?

Yes. Control Tower supports dynamic order injection by sequencing new orders against active routes and allocating them to the best-suited driver or vehicle based on capacity, proximity, and delivery window constraints.

### What performance insights does Control Tower offer?

Control Tower surfaces plan-vs-actual performance analytics across routes, drivers, and hubs, including SLA adherence rates, on-time delivery trends, and individual driver metrics. These insights help operations leaders identify bottlenecks, reward high performers, and improve delivery efficiency.

### Who uses Locus Control Tower?

Control Tower is trusted by 360+ enterprises across 30+ countries, including Nestlé, Tata 1mg, and Unilever, and has powered 1.5B+ deliveries globally."