--- title: "Smart logistics solutions are ‘in demand’ for on-demand services" id: "1532" type: "post" slug: "logistics-solutions-for-on-demand-services" published_at: "2020-02-07T12:02:32+00:00" modified_at: "2025-08-31T11:32:50+00:00" url: "https://locus.sh/blogs/logistics-solutions-for-on-demand-services/" markdown_url: "https://locus.sh/blogs/logistics-solutions-for-on-demand-services.md" excerpt: "Key Takeaways This is a good time to be a customer. Yeah, really! Almost everything you need is an app away. Want a cab? Open Uber or Lyft or Didi or Ola, depending on your geography; want food reviews? Open..." taxonomy_category: - "Last Mile Delivery Optimization" - "Route Optimization" taxonomy_post_tag: - "Driver tracking" - "Last Mile Delivery Route Optimization" - "On-demand services" --- #### [Last Mile Delivery Optimization](https://locus.sh/blogs/category/last-mile-delivery-optimization/) , [Route Optimization](https://locus.sh/blogs/category/route-optimization/) # Smart logistics solutions are ‘in demand’ for on-demand services [Team Locus](/author/team-locus/) Feb 7, 2020 5 mins read ## Key Takeaways - The rise of on-demand services has created complex operational challenges for companies, particularly in managing large-scale scheduling, cancellations, and real-time service delivery coordination. - Service sector GDP share in developing countries grew significantly from 42% to 55% between 1980-2015, driven by increased smartphone adoption and affordable internet access. - Companies struggle with efficiently matching service executives to customer demands while managing real-time factors like traffic, vehicle breakdowns, and workforce availability. - Locus’s AI-powered dispatch automation and route optimization helps service companies reduce driver count by up to 30% while improving first-point service allocation and delivery tracking capabilities. This is a good time to be a customer. Yeah, really! Almost everything you need is an app away. Want a cab? Open Uber or Lyft or Didi or Ola, depending on your geography; want food reviews? Open Yelp or Zomato; want your house to be cleaned? Open a home services app. *You get the drift, don’t you? ‘Click’ety clack your task away.* But, it’s not so easy for the companies, especially if the company’s services depend on its human force’s efficiency. Say, for example, you want your washing machine to be repaired at 11 am on a Saturday morning. The on-demand home delivery or services app has to find the best electrician available during your requested time slot and has the required expertise to resolve your washing machine’s particular problem. This is just for one particular task, imagine the number of such tasks a services company has to process in a day. With the ‘on-demand’ nature of services now, it is becoming increasingly complex for companies to handle their vast operations. Here’s a bird’s eye view of what some of these services companies deal with every day- - Mapping the right service executives to the demand - Dealing with multiple scheduling and cancellations of orders - Real-time factors like traffic, vehicle breakdown, the health of executives - Lack of on-ground updates ## The age of on-demand home services According to the 2019 World Trade Report, “Thanks to [digitalization](https://locus.sh/resources/glossary/digitalization/) , the internet and low-cost telecommunications, many services sectors that were once non-tradable – because they had to be delivered face-to-face in a fixed location – have become highly tradable – because they can now be delivered remotely over long distances.” The report also says that— between 1980 and 2015, the average share of services in GDP across all developing countries grew from 42 to 55 percent (UNCTAD, 2017). The point being, with smartphones becoming ubiquitous and internet becoming highly affordable, the services sector is undergoing a transformation like never before. All of this transformation is pressure testing the logistics setup of these companies. > Your app can be swanky, but is your logistics smart enough to deliver your promises? ## Locus to the rescue New-age technologies such as [Artificial Intelligence](https://locus.sh/resources/glossary/artificial-intelligence/) are now making it easier for services firms to serve their end customers, thanks to the availability of abundant data. Take, for example, a services company that is revolutionizing the way used cars are sold in India. The company works with a lot of drivers who are responsible for picking up and dropping cars to customers. A person from the head office usually coordinates with these drivers via SMS, emails or calls to guide the drivers on their daily operations. This company, which has operations in about 60 cities, onboarded Locus to streamline its logistics operations and last-mile delivery. Locus helped the company [bring in efficiency by optimizing its driver movement](https://www.youtube.com/watch?v=vHvAF98YF84) . This reduced their driver count by 30%. Apart from this, Locus ensured that the drivers knew their first service point, every day, without the need to coordinate with the head office. Locus’ [automated route planner](https://locus.sh/route-optimization/route-optimization-software/) and driver allocation software ensures that the first service point is always close to the driver’s home so as to save on the traveling time. Locus also captures the distance traveled, as this is crucial for reimbursing the drivers. Additionally, the Point of Delivery (POD) is captured too, which later serves as proof, during claims. Locus helps services companies across varied industries and sectors save time and serve more clients by automating their routing and scheduling processes. Here’s what you can expect from Locus – - [Dispatch Automation for home services](https://locus.sh/home-services/) executives, respecting location preference, skills, ratings, experience, etc. of executives. - Managing the high cancellation and reschedule rates by effective utilization of idle time to generate more revenue. - Increased customer convenience by facilitating [on-demand online order booking](https://locus.sh/) with no additional on-ground resources. - [Control tower application](https://locus.sh/blogs/supply-chain-control-tower-importance-in-modern-logistics/) for transparency in operations and predictive alert system on delays and deviations to drive better operational control and customer experience. - The most accurate mapping of service executives to the customer with [automated dispatch planning](https://locus.sh/use-cases/field-service-dispatch-planning-software/) for improved serviceability quotient of your brand. Schedule a demo for streamlining you On-demand home delivery services and enhance customer experience with Locus: [https://locus.sh/#request-access](https://locus.sh/#request-access) This post was authored by: **Vignesh J** MEET THE AUTHOR Team Locus Written by the Locus Solutions Team—logistics technology experts helping enterprise fleets scale with confidence and precision. ### Related Tags: [Driver tracking](https://locus.sh/blogs/tagged/driver-tracking/) [Last Mile Delivery Route Optimization](https://locus.sh/blogs/tagged/last-mile-delivery-route-optimization/) [On-demand services](https://locus.sh/blogs/tagged/on-demand-services/) [https://locus.sh/blogs/zomatos-ubereats-acquisition-to-heat-up-indias-foodtech-battle/](https://locus.sh/blogs/zomatos-ubereats-acquisition-to-heat-up-indias-foodtech-battle/) #### [News](https://locus.sh/blogs/category/news-en/) ## [The Food Delivery Market Battle in India Set to Intensify With Zomato’s Acquisition of Ubereats](https://locus.sh/blogs/zomatos-ubereats-acquisition-to-heat-up-indias-foodtech-battle/) [Team Locus](https://locus.sh/blogs/author/team-locus/) Jan 31, 2020 The foodtech industry is expected to heat up with Zomato's UberEats acquisition. What might be the opportunities for logistics and hyperlocal deliveries? [Read more](https://locus.sh/blogs/zomatos-ubereats-acquisition-to-heat-up-indias-foodtech-battle/) [https://locus.sh/blogs/alibaba-combats-coronavirus-in-china-with-green-logistics/](https://locus.sh/blogs/alibaba-combats-coronavirus-in-china-with-green-logistics/) #### [Sustainability](https://locus.sh/blogs/category/sustainability/) ## [Alibaba Offers a Helping Hand to Combat Coronavirus in China With Green Logistics](https://locus.sh/blogs/alibaba-combats-coronavirus-in-china-with-green-logistics/) [Team Locus](https://locus.sh/blogs/author/team-locus/) Feb 14, 2020 Coronavirus outbreak drives demand for China's online grocers. Alibaba has stepped up to fight the deadly rampant with green logistics. Read to know more! [Read more](https://locus.sh/blogs/alibaba-combats-coronavirus-in-china-with-green-logistics/) ## Smart logistics solutions are ‘in demand’ for on-demand services - Share - [Print](javascript:window.print()) - [Download](#) - [Schedule a Demo](https://locus.sh/schedule-demo/) ### Is your team spending more time on fixing logistics plan than running the operation? - Agentic transportation management from order intake to freight settlement - Route optimization built on 250+ real-world constraints - AI-driven dispatch with automatic execution handling 20%Cost Reduction 66%Faster Planning Cycles [Schedule a demo](/schedule-demo/) Insights Worth Your Time #### [General](https://locus.sh/blogs/category/general/) ## [Locus 2026 US Consumer Survey: Generative AI isn’t Just Changing How Consumers Shop, it’s Breaking the Demand Patterns US Retail Was Built On](https://locus.sh/blogs/generative-ai-shopping-effect-retail-fulfillment-operations-locus-q2-2026-consumer-survey/) [Ishan Bhattacharya](https://locus.sh/blogs/author/ishan_locus/) May 29, 2026 #### [General](https://locus.sh/blogs/category/general/) ## [Embedded vs Bolted-On AI: The Architecture Question European Logistics Buyers Are Asking](https://locus.sh/blogs/embedded-vs-bolted-on-ai-european-logistics-platform-architecture-business-benefits/) [Aseem Sinha](https://locus.sh/blogs/author/aseem_locus/) May 21, 2026 #### [General](https://locus.sh/blogs/category/general/) ## [Hybrid Fleet Management: How Owned, 3PL, Gig, ICE, and EV Capacity Actually Operate at Most Enterprises](https://locus.sh/blogs/three-workforce-fleet-reality-owned-3pl-gig-drivers/) [Aseem Sinha](https://locus.sh/blogs/author/aseem_locus/) May 7, 2026 #### [General](https://locus.sh/blogs/category/general/) ## [US Returns Hit $850 Billion in 2025: Why US Retailers Are Restructuring Reverse Logistics in 2026](https://locus.sh/blogs/850-billion-us-returns-ai-routing-reverse-logistics-2026/) [Ishan Bhattacharya](https://locus.sh/blogs/author/ishan_locus/) May 7, 2026